Q: Where do you ship from?
A: We are based in Kyrgyzstan and ship our orders from here.
Q: Can you ship to the US? How do you handle Trump tariffs?
A: Starting October 20, 2025, we’re resuming shipments to the United States. We’ll be paying the import tax in advance through our postal service, which now works directly with a customs broker in the US. This means all customs fees are already taken care of, and you can order as usual without paying anything extra on delivery.
Q: How will the combined order with in-stock and pre-ordered items be shipped?
A: We won’t split your order in this case. So if your order contains some pre-order items, the whole order will be shipped together as soon as pre-ordered items become available!
A: For the UK and EU, we cannot collect sales tax or VAT when you make a purchase on this website. It's very likely that when package arrives in your country, you'll have to pay sales tax and clearance fee. Depending on your country fees may vary.
Q: Will I Have to Pay for Tax or Customs on My Order?
A: When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are not responsible for the collection or determination of these fees, so we recommend that you check this information individually.
Depending on the country, the buyer may be required to pay these charges at the time of delivery (e.g. UK, European Union countries, China, South Korea, Switzerland, Japan, India, Taiwan and others).
For buyers from the US, sales tax is charged at checkout. So the total sum of your order already includes it.
Q: What if I have a problem with my order?
A: Please contact us:
— if some items are missing in your order: we'll send a replacement
— if you are unsatisfied with the quality of the product: we accept returns and replacements in some cases, if we agree with your assessment.
Q: I want to cancel my order and get a refund.
A: We can only cancel your order and send you a refund if it has not yet been shipped. Please contact us with the reason for cancellation.
Q: My order hasn't arrived, what can we do?
A:
We resend missing orders in case:
— your order was returned to us for some reason
— your order has not arrived in 3 months from the date of shipment and there is no trace of it on the parcel tracking sites
We refund missing orders in case:
— your order hasn't show up in 3 months from shipment date & its tracking number can't be tracked & we can't send a replacement because items from your order are out of stock and won't be restocked soon
We don't resend or refund orders in case:
— the tracking number of your order shows that it was delivered to the addressee
— you filled the wrong address or your address changed while your order was in transit (please contact your local post office about this)